Shipping, Cancellations & Returns

UK shipping

- Final orders by 26 May 2025 or while stocks last

- Sale items are non-returnable unless faulty

- Standard shipping rates apply

- Faulty/damaged mats must be reported within 30 days of delivery

- Customer support available until 26 June 2025

- Closing sale only ships to UK mainland

Cancellations

We usually dispatch orders within 24 hours of an order being - although it can sometimes take a lot less time than that! Unfortunately, cancellation requests for orders that have already been dispatched cannot be accepted, and will have to be returned once you receive your items.

If you want to cancel an order, please get in touch with us immediately on info@theform.co.uk so that we can attempt to cancel it before dispatch. We will try to cancel the order and advise if the cancellation has been successful.

Returns

Sale items are non-returnable unless faulty. Follow the guidelines below for returns. Faulty/damaged mats must be reported within 30 days of delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. In the unlikely event that there is an issue or defect with your item, you must notify us as soon as the item is opened.

To make a return please do the following:

• Complete the returns form below. Please include the original order number and the reason for returning the item. Upon receiving your return request, we will contact you with return instructions including the return address.

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notification of the approval or rejection of your refund.

• Provided the return is eligible, your refund will be processed to the original method of payment, within 5 working days.

The buyer is responsible for paying for return shipping costs. Shipping costs are non-refundable. We recommend using a trackable shipping service, or purchasing shipping insurance, as Form is not responsible for any returned item until it is received by us.

Incorrect delivery address

If an item is returned to Form due to an incorrect address being entered at checkout, the cost of re-shipping to the correct address is the responsibility of the buyer. If the item is not re-shipped to the customer, Form reserves the right to withhold the cost of the original shipping paid for by Form, when making a refund to that buyer.

Any items lost due to an incorrect address entered at checkout, are the responsibility of the customer and will not be eligible for a refund from Form.